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26 August 2026 at 5:00 AM

Scheduled maintenance on 26th August 2026 →

MapIt

We will be carrying out some scheduled service maintenance on Wednesday 26th August 2026 between the hours of 05:00 and 08:00.

This will only affect MapIt clients with a dedicated installation (the main MapIt service is not expected to be affected).

As with any maintenance, there’s always a small risk of other services being affected. Please keep an eye on this status page for updates.

Thanks for your understanding.

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FixMyStreet Pro Operational
WasteWorks Operational
FOIWorks Operational
EnviroWorks Operational
ApplyWorks Operational
MapIt Operational
OS API Operational
Network Operational
► ▲ Integrations
Abavus Operational
Agile Operational
Alloy Operational
ATAK Operational
Bartec Operational
Boomi Operational
Confirm Operational
Echo Operational
EvoClaim Operational
Ezytreev Operational
HIAMS Operational
Infreemation Operational
Jadu Operational
SalesForce Operational
Symology Operational
Uniform Operational
Whitespace Operational

Incident history

2026 (15)

26 August 2026 at 5:00 AM

Scheduled maintenance on 26th August 2026  ℹ

We will be carrying out some scheduled service maintenance on Wednesday 26th August 2026 between the hours of 05:00 and 08:00. This will only affect MapIt clients with a dedicated installation (the … 19 August 2026 at 5:00 AM

Scheduled maintenance on 19 August 2026  ℹ

We will be performing some scheduled maintenance to our services on Wednesday 19th August between the hours of 05:00 and 08:00. This will involve a period of downtime while our database cluster … 12 August 2026 at 6:00 AM

Scheduled maintenance on 12th August 2026  ℹ

We will be upgrading the database cluster that services our Transparency services, including FOIWorks, on Wednesday 12th August between the hours of 06:00 and 08:00. This will involve a period of … 29 July 2026 at 5:00 AM

Scheduled maintenance on 29th July 2026  ℹ

We will be carrying out some scheduled maintenance on our systems on Wednesday 29th July between the hours of 05:00 and 08:00. We do not expect the work we’ll be doing to impact the running of … 8 July 2026 at 5:00 AM

Scheduled Maintenance on 8th July 2026  ℹ

We will be carrying out some scheduled maintenance on our services on Wednesday 8th July 2026 between the hours of 5am and 8am. There may be short periods of downtime, which should last no longer than … 24 June 2026 at 5:00 AM

Scheduled maintenance on 24th June 2026  ℹ

We will be carrying out some scheduled maintenance on our systems on Wednesday 24th June between the hours of 05:00 and 08:00. We do not expect the work we’ll be doing to impact the running of … 5 June 2026 at 10:40 AM

OS API unresponsive

Resolved after 10h 20m
5 June 2026 at 8:00 AM

Echo availability

Resolved after 50m
4 June 2026 at 11:25 AM

OS API unresponsive

Resolved after 35m
20 May 2026 at 9:15 AM

Intermittent availability issues

Resolved after 1h 45m
20 May 2026 at 5:00 AM

Scheduled Maintenance on 20th May 2026  ℹ

We will be carrying out some scheduled maintenance on our services on Wednesday 20th May 2026 between the hours of 5am and 7am. There may be short periods of downtime, which should last no longer than … 30 April 2026 at 10:45 AM

Echo availability

Resolved after 45m
21 April 2026 at 5:00 AM

Scheduled Maintenance on 21st April 2026  ℹ

We will be carrying out some scheduled maintenance on our services on Tuesday 21st April 2026 between the hours of 5am and 7am. There may be short periods of downtime, which should last no longer than … 17 April 2026 at 6:30 AM

Echo availability

Resolved after 1h 45m
25 February 2026 at 5:00 AM

Scheduled Maintenance on 25th February 2026  ℹ

We will be carrying out some scheduled maintenance on our services on 25th February 2026 between the hours of 5am and 7am. There may be short periods of downtime, which should last no longer than a …

2025 (11)

4 December 2025 at 8:45 AM

DDOS attack

Resolved after 30m
23 October 2025 at 10:40 AM

Echo availability

Resolved after 1h 21m
20 October 2025 at 9:00 AM

OS API unresponsive

Resolved after 3h 0m
6 October 2025 at 12:45 PM

Echo availability

Resolved after 1h 20m
9 September 2025 at 2:40 PM

OS API unresponsive

Resolved after 16h 56m
27 August 2025 at 5:10 AM

Scheduled Maintenance on 27th August 2025  ℹ

We will be carrying out some scheduled maintenance on our services on 27th August 2025 between the hours of 5am and 7am. There may be short periods of downtime, which should last no longer than a few … 16 August 2025 at 2:45 PM

Agile unavailable

Resolved after 44h 20m
30 July 2025 at 9:39 AM

Intermittent Echo availability

Resolved after 2h 18m
28 May 2025 at 5:00 AM

Scheduled Maintenance on 28th May 2025  ℹ

We will be carrying out some scheduled maintenance on our services on 28th May 2025 between the hours of 5am and 7am. There may be short periods of downtime, which should last no longer than a few … 1 April 2025 at 9:50 AM

Echo unresponsive

Resolved after 40m
25 February 2025 at 5:00 AM

Scheduled Maintenance on 25th February 2025  ℹ

We will be carrying out some scheduled maintenance on our services on 25th February 2025 between the hours of 5am and 7am. There may be short periods of downtime, which should last no longer than a …

2024 (19)

28 November 2024 at 4:05 PM

Whitespace unresponsive

Resolved after 40m
27 November 2024 at 2:30 PM

Echo unresponsive

Resolved after 2h 15m
27 November 2024 at 6:00 AM

Scheduled maintenance on 27 November 2024  ℹ

We will be carrying out some scheduled maintenance on our services on 27 November 2024 between the hours of 6am and 7am. There may be short periods of downtime, which should last no longer than a few … 2 October 2024 at 6:30 PM

Echo unresponsive

Resolved after 30m
21 August 2024 at 5:00 AM

Scheduled maintenance Wednesday 21 August  ℹ

We will be carrying out some scheduled maintenance on SocietyWorks services on Wednesday 21 August between 5 and 7AM. This will involve some short periods of downtime which should last no longer than … 19 July 2024 at 10:00 AM

Backend systems with delivery problems

Resolved after 2h 45m
12 July 2024 at 10:45 AM

Echo having connection issues

Resolved after 60m
25 June 2024 at 5:00 AM

Scheduled maintenance 25 June 2024  ℹ

We will be carrying out some scheduled, proactive maintenance on our file storage systems as part of capacity planning on Tuesday 25 June 2024. This will involve some short periods of downtime between … 22 May 2024 at 5:00 AM

Scheduled maintenance on 22 May 2024  ℹ

We will be carrying out some scheduled maintenance affecting all of our services on Wednesday 22 May 2024 between 5am - 7am. This may involve some short periods of downtime which should last no longer … 20 May 2024 at 9:15 AM

Bulky collections failing to show dates

Resolved after 3h 25m
26 March 2024 at 10:30 AM

Bulky collections failing to submit

Resolved after 23h 0m
29 February 2024 at 5:00 AM

Quarterly maintenance window  ℹ

We will be carrying out some scheduled database maintenance affecting all of our services on Thursday 29 February 2024 between 5 AM - 6 AM. This may involve some short periods of downtime which should … 21 February 2024 at 5:00 AM

File server maintenance  ℹ

Between the hours of 5am - 7am we will be performing maintenance on our file storage clusters. We don’t anticipate this will cause any downtime, but some services may be at risk while this is … 6 February 2024 at 9:00 AM

Intermittent Echo errors

Resolved after 6h 0m
24 January 2024 at 6:17 PM

Echo unavailable

Resolved after 13h 59m
12 January 2024 at 5:00 AM

Database upgrade  ℹ

The database server and associated websites were taken offline briefly in order to increase the amount of cores and memory on the server. 9 January 2024 at 10:45 PM

Database disk upgrade

Resolved after 20m
9 January 2024 at 5:00 PM

Database disk space

Resolved after 6h 0m
2 January 2024 at 12:27 PM

High load and traffic on FixMyStreet

Resolved after 23h 58m

2023 (6)

23 November 2023 at 5:00 AM

Quarterly maintenance window  ℹ

This is our regular scheduled maintenance window. During this window we performed database upgrades and restarts. 10 September 2023 at 6:38 PM

Memory usage on FOIWorks

Resolved after 24m
16 August 2023 at 5:00 AM

Quarterly maintenance window  ℹ

This is our regular scheduled maintenance window, if required. Non-essential maintenance that requires downtime can be scheduled in this slot. Currently no work is scheduled. 19 June 2023 at 11:17 AM

DDOS attack

Resolved after 3h 26m
19 June 2023 at 11:17 AM

DDOS attack

Resolved after 6m
17 May 2023 at 5:00 AM

Quarterly maintenance window  ℹ

This is our regular scheduled maintenance window, if required. Non-essential maintenance that requires downtime can be scheduled in this slot. During this window, we upgraded the databases, activated …

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