SocietyWorks Status

No issues detected

27 November 2024 at 6:00 AM

Scheduled maintenance on 27 November 2024 →

FixMyStreet Pro WasteWorks FOIWorks

We will be carrying out some scheduled maintenance on our services on 27 November 2024 between the hours of 6am and 7am. There may be short periods of downtime, which should last no longer than a few seconds in most cases, while this is completed.

Thanks for your understanding.

► ▲ Services

FixMyStreet Pro Operational

WasteWorks Operational

FOIWorks Operational

Network Operational

► ▲ Integrations

Abavus Operational

Alloy Operational

ATAK Operational

Bartec Operational

Boomi Operational

Confirm Operational

Echo Operational

EvoClaim Operational

Ezytreev Operational

HIAMS Operational

Infreemation Operational

Jadu Operational

SalesForce Operational

Symology Operational

Uniform Operational

Incident history

2 October 2024 at 6:30 PM

Echo unresponsive

Resolved after 30m

21 August 2024 at 5:00 AM

Scheduled maintenance Wednesday 21 August ℹ

We will be carrying out some scheduled maintenance on SocietyWorks services on Wednesday 21 August between 5 and 7AM. This will involve some short periods of downtime which should last no longer than … 19 July 2024 at 10:00 AM

Backend systems with delivery problems

Resolved after 2h 45m

12 July 2024 at 10:45 AM

Echo having connection issues

Resolved after 60m

25 June 2024 at 5:00 AM

Scheduled maintenance 25 June 2024 ℹ

We will be carrying out some scheduled, proactive maintenance on our file storage systems as part of capacity planning on Tuesday 25 June 2024. This will involve some short periods of downtime between … 22 May 2024 at 5:00 AM

Scheduled maintenance on 22 May 2024 ℹ

We will be carrying out some scheduled maintenance affecting all of our services on Wednesday 22 May 2024 between 5am - 7am. This may involve some short periods of downtime which should last no longer … 20 May 2024 at 9:15 AM

Bulky collections failing to show dates

Resolved after 3h 25m

26 March 2024 at 10:30 AM

Bulky collections failing to submit

Resolved after 23h 0m

29 February 2024 at 5:00 AM

Quarterly maintenance window ℹ

We will be carrying out some scheduled database maintenance affecting all of our services on Thursday 29 February 2024 between 5 AM - 6 AM. This may involve some short periods of downtime which should … 21 February 2024 at 5:00 AM

File server maintenance ℹ

Between the hours of 5am - 7am we will be performing maintenance on our file storage clusters. We don’t anticipate this will cause any downtime, but some services may be at risk while this is … 6 February 2024 at 9:00 AM

Intermittent Echo errors

Resolved after 6h 0m

24 January 2024 at 6:17 PM

Echo unavailable

Resolved after 13h 59m

12 January 2024 at 5:00 AM

Database upgrade ℹ

The database server and associated websites were taken offline briefly in order to increase the amount of cores and memory on the server. 9 January 2024 at 10:45 PM

Database disk upgrade

Resolved after 20m

9 January 2024 at 5:00 PM

Database disk space

Resolved after 6h 0m

2 January 2024 at 12:27 PM

High load and traffic on FixMyStreet

Resolved after 23h 58m

23 November 2023 at 5:00 AM

Quarterly maintenance window ℹ

This is our regular scheduled maintenance window. During this window we performed database upgrades and restarts. 10 September 2023 at 6:38 PM

Memory usage on FOIWorks

Resolved after 24m

16 August 2023 at 5:00 AM

Quarterly maintenance window ℹ

This is our regular scheduled maintenance window, if required. Non-essential maintenance that requires downtime can be scheduled in this slot. Currently no work is scheduled. 19 June 2023 at 11:17 AM

DDOS attack

Resolved after 3h 26m

19 June 2023 at 11:17 AM

DDOS attack

Resolved after 6m

17 May 2023 at 5:00 AM

Quarterly maintenance window ℹ

This is our regular scheduled maintenance window, if required. Non-essential maintenance that requires downtime can be scheduled in this slot. During this window, we upgraded the databases, activated …